Soukbot

Privacy Policy

Last updated: 19 May 2026

This Privacy Policy explains how Soukbot ("we", "us") collects, uses, and protects information when you use the Soukbot marketplace and its WhatsApp messaging features.

1. Information we collect

  • Account & seller data: name, email, phone number, and business details you provide.
  • WhatsApp Business data: when a seller connects a WhatsApp Business Account, we process the WhatsApp Business Account ID, phone number ID, message templates, and the content and metadata of messages exchanged between sellers and their customers to deliver the messaging service.
  • Customer messages: messages customers send to a seller's WhatsApp number, including text and media, and delivery and read status.
  • Technical data: log data needed to operate and secure the service.

2. How we use information

  • To send and receive WhatsApp messages between sellers and their customers (order updates, support, notifications, approved marketing templates).
  • To create and manage WhatsApp message templates on a seller's WhatsApp Business Account at the seller's request.
  • To provide marketplace functionality, billing, and customer support.
  • We do not sell personal data, and we do not use the content of WhatsApp messages for advertising.

3. Third-party processors

To deliver the service we rely on:

  • Meta Platforms, Inc. — WhatsApp Business Platform / Cloud API.
  • Twilio Inc. — messaging connectivity for certain WhatsApp numbers.
  • Amazon Web Services, Inc. — cloud infrastructure and storage of application data and media.

These providers process data only as needed to deliver the service on our behalf.

4. Data retention

We retain account and message data for as long as the account is active or as needed to provide the service and meet legal obligations. You may request deletion at any time — see our Data Deletion Instructions.

5. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for WhatsApp messaging at any time.

6. Contact

For any privacy request, contact info@soukbot.com.